Buying Question

Solution/Response

Why do you say that SIP Trunking will save me money on my phone bill?

SIP Trunking will help you achieve savings on your communications bill in three ways:

1. You will be able to cease paying for a monthly PRI trunk to your local phone company, using your data pipe instead for voice communications


2. A portion of your current intra-LATA and toll calls will be considered local calls, which will be free.


3. Your phone services provider is now an Enhanced Services Provider, which means that you are not subject to the taxes on traditional telephony.

Is this process easy, or do I have to purchase a lot of equipment first before I get started?

Your only equipment outlay may be for an intermediary gateway, which you can choose from our list of approved devices.

Will I have to change my business phone number or extensions or wait forever to have them ported over to your network?

No, for your convenience, you may be able to keep your current business phone numbers by porting them over to our network.

What do you mean when you say I only have to purchase the bandwidth that I need?

In the past, you've always had to purchase a PRI worth of bandwidth, or a group of 23 DS-0s, even if you did not need all of it. With our new SIP Trunking product, you can purchase as few as 1 DS-0, which allows you to match your bandwidth needs more closely to your business’ actual communications usage.

Do my employees need to learn to use different handsets or features?

No, with SIP Trunking , which is a first step on the migration path to full VoIP, we are only replacing the pipe to your local phone company. Everything else stays the same, including your current PBX, your current handsets, and phone features and services.

How would I make sure that taking this step does not limit my options in the future?

Because we are only replacing your PBX trunk with SIP Trunking, you are still able to use your existing equipment. Once your investment is fully depreciated, however, you could decide to invest additional capital in upgrading or replacing your existing PBX system, or to change over to an all-operating-cost model in which you purchase hosted VoIP services from us. Therefore, SIP Trunking does not curtail your options; it actually gives you the additional option of pursuing the ‘cap-and-grow’ strategy in the future.

Everyone always says they have a great network for VoIP services. But why should I care about the network that underpins these services?

You should care about the quality of the network underlying your VoIP phone service because your employees need to make and receive exceptional-quality phone calls in order to transact business. Only networks that are engineered to minimize jitter and packet loss while maximizing call completion rates and quality are suitable for carrying your voice calls. The Mconnect IP network has a MOS score of above 4.0, which is as good as or better than toll-quality.

Can I get phone numbers anywhere I want, i.e., suppose I want a local phone number for my customers in a different state. Can you assign me one of those as part of this SIP Trunking product?

Yes, we can assign you a phone number (DID) in any geographic location in which we currently have network coverage. You will be able to facilitate local dialing for clients in different calling areas than your primary business, which is a benefit that your incumbent phone company cannot provide.

Can I still get POTS lines or Business seats along with this SIP Trunking service?

Of course. Your decision on the trunking product is completely independent of your decision to purchase any of our other hosted VoIP seats or other products. You may get a combination of any of our suite of IP network solutions – it just depends upon what your business needs are.