1. Requirements for Signing Up

What is VoIP?

• VoIP is short for Voice Over Internet Protocol.  This means that analog signals, like the kind you hear when you talk on the phone, are turned into digital data that can be transmitted over the Internet giving you the ability to use your phone right over your internet connection.

How do I sign up for Mconnect VoIP service?

• Signing up is EASY!

• To sign up now for residential or SOHO service, click here.

• To get information and request a quote for Commercial Business service, click here.
   

What system or broadband access requirements are there?

• Mconnect VoIP rides upon your existing broadband connection.  Voice calls and fax calls are supported!  If you have high-speed Internet (cable or DSL modem) you can use Mconnect VoIP!  Simply click here. and follow the instructions for signing up! 

What do I need to use Mconnect VoIP phone service?

• You need a high-speed Internet connection - DSL or cable. You will also need a router. If you don't already have a router, you can purchase an analog telephone adapter (ATA)/router combo from us during the sign-up process.

What is a router and do I need one?

• A router is a network device that manages the distribution of data to and from multiple devices on your home or office network. Since you will want to use your computer for email or web surfing while using Mconnect VoIP at the same time, you will need a router. Mconnect offers both an analog telephone adapter (ATA) for customers with an existing router and an ATA/Router combo for customers without an existing router connection.
   

  • If you currently have a router to which your computer(s) are connected, you will be provided with a compatible pre-programmed analog telephone adapter (ATA) that will be plugged into an available port in your router. (Select ATA - Phone Adapter when prompted in Mconnect's ordering wizard.)
    

  • If you do NOT have a router we will provide a compatible pre-programmed analog telephone adapter (ATA) / Router combo.  This ATA includes a router with multiple ports for your computer(s) and phone(s). (Select ATA/Router combo when prompted in Mconnect's ordering wizard.)
     

• You can use your existing analog telephone – it works just like the local telephone service you have today…only better!

Will the service work over my existing in-home wiring?
(Can I have all my telephone jacks in the house configured for this service?)

• It is not recommended that you plug your ATA device into your existing home telecom wiring. Some people have done this, after disconnecting the phone company from their house from the outside box. This is not recommended by the manufacturer of our ATA and any damage caused by this type of installation will not be covered by warranty. We suggest that you seek advice from an electrician or someone who is familiar with internal telephone wiring on how to best connect it to your current wiring to take advantage of multiple extensions. Be advised that any damage resulting from practices contrary to manufacturer's recommendations for the ATA device will not be covered by warranty.

When will Mconnect, Inc. have my area code available?

• You can get a phone number in any of our available area codes.  However, if we don't have a specific area code available, you can still start saving with Mconnect VoIP plan today, and when your area code becomes available, we'll switch your phone number at no charge!  Click here if you'd like us to e-mail a notification to you when your area code becomes available.

Can I dial 911?

• Our current VoIP service provides 911 local access to the administrative offices of the Public Safety Answering Points, (PSAP's) or the authority capable of handling an emergency call. Current wire line calls to E911 are routed to the PSAP with the calling number and address information automatically sent and validated. This differs from our current VoIP 911 scenario in that a caller to 911 will need to provide the PSAP with their address information and number. This administration office method is available in most areas, however there may be some PSAP locations that will not handle a VoIP call for 911 service because they may not have the resources to accept VoIP calls in that manner.

Can I dial 411?

• Mconnect VoIP subscribers can dial 411 for information services. Each 411 call is billed at $1.50 per instance.

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2. Service Plan Details Service & Feature Questions

What type of service and features do I get with Mconnect VoIP?

• Local dial tone with a local phone number (you may keep your existing phone number* or receive a new one - your choice!) *(based on availability)

• Unlimited* local calling

• Intrastate and interstate long distance

• International long distance

• Enhanced custom calling features included

• Call Waiting

• Caller ID

• Voice Mail

• Call Forwarding

• 3-Way Calling

• Call blocking

• Web account to manage your Mconnect VoIP service

• Free calls to other Mconnect VoIP customers

• With Mconnect VoIP service, you get the most popular features and the ability to manage them using your web account!  If you're accustomed to accessing your features via star codes, you can also continue to use those with the Mconnect VoIP service.

• SOHO and commercial business customers can all use Mconnect VoIP and enhanced voice services!

Can I keep my existing phone number?

• You may like your phone number, but want to fire your phone company. In the past, you would have had to get a different phone number each time you changed phone companies, but with recent legislation, there's a very good chance that you can keep your existing phone number when you switch to Mconnect.  *IMPORTANT NOTE* - Do not attempt to transfer a number connected to your DSL line.  If you do, when the number transfer occurs, you may lose your DSL service with your current DSL provider leaving you without the high speed internet connection you will need to use VoIP.  Prior to making the transfer, you will want to make sure that your DSL provider will allow you to maintain only a DSL line without maintaining a landline service.  If the DSL provider will not allow this, you will want to search for another high speed internet provider.

• For more information: Keep Your Existing Phone Number

What are your international calling rates?

• Mconnect also offers economical rates for overseas calls.  Click here to access our international calling rate table.

Other than the cost of my service plan, are there any additional fees that I will incur?

• Our base service plan packages do not include the following:
   

  • 411 directory assistance at $1.50 for each occurrence

  • Operator assistance at $1.50 for each occurrence

  • International long distance - see rate table

  • One-time Phone number porting charge when keeping your existing telephone or 800 number- $15.00 for each existing number port and $17.50 for each Toll free number port

  • One-time fee for any customer premise equipment costs including shipping and handling

  • Any activation fees

  • Any applicable taxes

Will the Mconnect service work outside of the United States?

• Yes, you can take your ATA / router with you to other countries and connect to a high-speed Internet connection to make and receive calls. The ATA / router works on 110-volt, so you may need an adapter if the current is at 220-volt. Flat rate calling to the U.S. will still apply, however, calls made to countries outside the U.S. and Canada will incur per minute charges. 

Can Mconnect ship outside of the United States?

• The standard shipping rate of $9.95 and $14.95 covers shipping anywhere in the U.S. If you do not have a U.S. location for shipping, please call us at 1-877-774-VOIP to provide the shipping address and receive the shipping cost. For cases when the ATA / router will ship outside the U.S., enter the same U.S. address for the "billing entry" and the "physical location" entry. The sign-up wizard will not accept an international physical location address for shipping.

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3. Billing & Account Management

How do I get charged for service?

• Your credit card will be charged and you will be sent a paid receipt for services via email. 

When do I get charged for service?

• You will be charged monthly for Mconnect VoIP service. 

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4. Can I get a Virtual Number

Can I get a virtual number?

• Yes.  Many people like to have numbers that give them a local presence in many areas.  A customer can have up to 10 virtual numbers per account. This is an á la carte product and can only be purchased with either the premium residential or premium business service.