Messaging Feature

Description

Voice Messaging

Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voice mail.  Incoming callers are given the options to review and change their message and get a warning tone if their message is about to reach the maximum configured length.

Users can configure the service via their personal web portal or by calling into their voice portal from any phone.  The personal web portal enables users to control whether their voice mail messages are to be delivered to their e-mail account as .wav attachments and/or to the voice messaging system repository for retrieval from a phone.  Users can also set their password and elect to give callers the option of connecting to an attendant by pressing 0.

By accessing the voice portal from any phone, users can listen to, save, and delete each message, as well as move to the previous or next message.  During the playback of a message, users have the option of skipping forward, skipping back, or pausing.  Replies to message senders can be sent, and messages can be forwarded with an introductory message to one or more group members, or to the entire group.  Messages can also be composed and sent to one or more users in the group, or the entire group.  Users have the option of marking a message as urgent or confidential.  Users can also pre-configure lists of users to whom voice messages can be sent.  The voice portal also enables users to record their name and multiple personal greetings for busy and unavailable.  Users also have the option to enter a feature access code on their phone to clear their message waiting indicator (MWI).

Video Messaging

Mconnect Messaging can support video greetings, message recording, and message playback.  All the other functions of Voice Messaging remain the same.

IMAP Mailbox Cleanup

This feature replaces the IMAP LOGOUT with an IMAP CLOSE and IMAP LOGOUT.  This added step provides an automated mechanism to expunge messages marked for deletion.

Immediate Voice Mail

Provides an “always on” voice mailbox.  For the designated user account, the “number of rings before greeting” parameter is set to 0, immediately providing the user’s no-answer greeting and the user’s device is not alerted.  The feature itself changes the “number of rings before greeting” range from 2 through 6 to 0 through 6.

Increased Parameter Ranges

Increases the maximum message length from five minutes to 10 minutes, increases the maximum mailbox limit from 100 minutes to 900 minutes, and increases the number of distribution lists from 10 to 15.

Outgoing Message Waiting Indication (MWI)

Enables Mconnect to control the MWI status of users with Mconnect voice mail who have their access lines on a PBX, a Class 5 switch, or another IP-based application server.  Mconnect supports this service through an outgoing SIP NOTIFY MWI.  For legacy-based users on a PBX or Class 5 switch, an MWI converter and terminal server are required to convert the SIP NOTIFY MWI message to SMDI TCP MWI and SMDI RS-232 MWI messages, respectively.

Third Party Voice Mail MWI

Third-Party Voice Mail Message Waiting Indication (MWI) enables the receipt of MWI status for users whose voice mail service is hosted on a third-party system.  Thus, even without using Mconnect’s own integrated voice mail, users can still be notified of messages via their phone lamp and stutter dial tone.

This feature supports the receipt of SMDI-based message waiting indication (MWI) from TDM-based voice mail systems (terminal server required), as well as SIP-based MWI notification from other IP-based voice mail systems (no terminal server required).

Third-Party Voice Mail Support

Facilitates the integration of a third-party voice mail platform with Mconnect and its services.  Busy and unanswered calls can be forwarded to a phone number or URL configured at the group level.  The number of rings before considering a call unanswered is defined at the user level.  The Send to VM button on the CommPilot Call Manager is still visible and enabled for users with Third-Party Voice Mail.

Third-Party Voice Mail Support Enhancement

Option to deploy CommPilot Express with an external voice mail system other than Mconnect voice mail.

Voice Messaging Enhancement

New feature access code enables user to send incoming calls directly their mailbox or voice mail of any other user within group.

Voice Message Callback

Enables users to automatically call back the person who left them a message by hitting an option during or after listening to the message.  This feature works if the caller’s line ID is available; otherwise, the call back is denied.

Voice Message Callback Enhancement

Enables user to revert back to voice mail menu within voice portal after calling back party who left message.

Voice Message Waiting Indication

A stutter tone is provided via the telephone when new messages reside in the user’s voice mailbox.  A visual indicator on the phone is also provided.

Voice Messaging Notification

Enables a user to be informed of new voice messages.  The notification is in the form of an e-mail (or short message to a cell phone) or an indication on the user’s station.  The user controls the service via a web interface, which provides the ability to activate and deactivate e-mail notification as well as the e-mail notification address.

Voice Messaging to E-mail

Enables users to have their voice messages delivered to a specified e-mail address in the form of an e-mail message with a .wav file attachment.  If available, the caller’s name and number are also included in the e-mail subject line.

Voice Mailbox Integration

Enables users to configure their single Mconnect voice mail box to also support a secondary non-Mconnect line (for example, mobile phone or PBX), in addition to their primary Mconnect line.  Thus, a Mconnect user can eliminate the need for maintaining and possibly paying for separate voice mail service (for example, for their mobile phone) by also having those unanswered calls routed to their Mconnect voice mailbox.

To enable this service, a user must simply register their secondary phone number via the CommPilot personal web portal and configure their secondary phone service with Call Forward Busy and Call Forward No Answer to route to the respective Mconnect voice portal.  Calls received by the group voice portal from this secondary number are automatically recognized and prompted with the user’s voice mailbox greeting.

Voice Portal Auto-login

Enables the user an option to “auto login to voice portal if calling from the user’s own phone”.  If set to “yes” then when a user calls in to the voice portal from the user’s own phone, the user is not prompted for a passcode but immediately given access the voice portal menu.  If set to “no” then the existing functionality is used and the user is prompted for the passcode.