Description

Alternate Numbers
(Á la carte feature)

Enables users to have up to ten phone numbers and/or extensions assigned to them.  The usual ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers.  For outgoing calls from the user, the user’s primary phone number is the calling line identity.

Anonymous Call Rejection

Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID.  By activating the service via a web interface, callers without available caller identification are informed that the user is not accepting calls at that time.  The user’s phone does not ring and the user sees or hears no indication of the attempted call.  This service does not apply to calls from within the group.

Auto Callback

Enables users who receive a busy condition to monitor the busy party and automatically establish a call when the busy party becomes available.  This service can only be activated when calling within the same group.

Automatic Hold/Call

Enables users to automatically hold and retrieve incoming calls without requiring the use of feature access codes.  This feature is especially useful for attendants managing a large volume of incoming calls by enabling them to hold calls by simply transferring them to dedicated parking stations.  The feature is made active on that dedicated parking station.  When an incoming call is directed to that station, the call and provided media automatically on hold.  When the attendant wants to address the call, he/she simply retrieves the call from the held station.  A timer exists that automatically returns the call to the attendant following expiration.  This also allows for holding calls where the user customer premises equipment does not have a flash key.

Call Forwarding Always

Enables a user to redirect all incoming calls to another phone number.  Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface.  If activated, a user must specify the forwarding number.  A status indicator on the Mconnect Assistant Call Control Toolbar identifies whether this service is enabled.

Call Forwarding Busy

Enables a user to redirect calls to another destination when an incoming call encounters a busy condition.  Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface.  If activated, a user must specify the forwarding number.

Call Forwarding No Answer

Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings.  Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface.  If activated, a user must specify the forwarding number and the number of rings before forwarding.

Call Forwarding Remote Access

Enables users to activate, deactivate, and program their Call Forwarding Always service from any phone via their voice portal.

Call Forwarding Selective

Enables a user to define criteria that causes certain incoming calls to be redirected to another destination.  If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination.  The user controls the service via a web interface, which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding.  A criteria set is based on incoming calling line identity, time of day, and day of week.  Multiple criteria sets can be defined.

Call Return

Enables a user to call the last party that called, whether or not the call was answered.  To call back the last party that called, the user dials the Call Recall feature access code.  The system stores the number of the last party to call, and connects the user to that party.  Users can also execute call recall via the Mconnect Assistant Call Control Toolbar.

Call Screening by Digit Pattern

Enables users to specify digit patterns instead of individual phone numbers on the following selective services: Selective Call Forwarding, Selective Call Acceptance, Selective Call Rejection, Call Notification, and Priority Alert.  Digit patterns consist of a sequence of digits followed by the * wildcard.  For example, 240* would apply to any calls from phone numbers starting with 240.

Users can also use the “?” wildcard character in specifying digit patterns.  The “?” wildcard character represents any single digit (0 through 9) and can be used multiple times anywhere within a digit string.  The “?” wildcard can be used with or without the “*” wildcard at the end of the digit string.

Call Trace

Enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call.

Call Waiting

Enables a user to answer a call while already engaged in another call.  When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone.  To answer the waiting call, the user presses the flash hook.  The user connects with the waiting party and holds the original party.  By pressing the flash hook, the user reconnects to the original party and holds the waiting party.  The feature completes when any party hangs up.  Users can also execute call waiting via the Mconnect Assistant Call Control Toolbar.

Users can activate/deactivate the Call Waiting service for all incoming calls via their web interface.  Users also have the option of canceling their Call Waiting on a per-call basis by dialing the respective feature access code for Cancel Call Waiting per Call before making the call, or after a switch-hook flash during the call.  Once the call is over, Calling Waiting is restored.

Calling Line ID Blocking

Enables a user to block delivery of his/her identity to the called party.  The user controls the service via a web interface, which provides the ability to activate and deactivate the service.  If activated, all calls made by the user have the user’s identity blocked.

If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering the respective feature access code (*65 is the default) for Calling Line ID Delivery per Call.  Once the call is over, Calling Line ID Blocking is restored.

Calling Line ID Blocking per Call

Enables users to block their outgoing caller ID on a per-call basis by dialing a feature access code before making the call.

Calling Line ID Delivery

Enables the delivery of a caller’s identity to a user via the Mconnect Assistant Call Control Toolbar and phone (if capable).  Delivered information includes the caller’s phone number and name.  The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.

Calling Line Name Delivery

Provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging.  Although the Mconnect standard Calling Line ID Delivery provides the calling number and name for all calls within Mconnect, calling name information is typically not passed with calls received from external parties (for example, PSTN-originated calls).

Diversion Inhibitor

Provides the option to prevent calls that are redirected by a user to be redirected again by the called party to their voice mail.  It is especially useful for service such as Simultaneous Ring and Sequential Ring.  If Simultaneous Ring is engaged, and one of the lines has voice mail pickup set for two rings, this feature continues to ring all the lines past the two rings and not transfer the call to voice mail.

Do Not Disturb

Allows users to set their station as unavailable so that incoming calls are given a busy treatment.  Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface.  A status indicator on the Mconnect Assistant Call Control Toolbar identifies whether this service is enabled.

Last Number Redial

Enables users to redial the last number they called by opening the call history button and dialing the last number on their Mconnect Assistant Call Control Toolbar or by dialing a feature access code (for example, *66).

Remote Office

Selective Call Acceptance

Enables a user to define criteria that causes certain incoming calls to be allowed.  If an incoming call meets user-specified criteria, the call is allowed to complete to the user.  All other calls are blocked and the caller is informed that the user does not wish to receive the call.  The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls are allowed to complete.  A criteria set is based on incoming calling line identity, time of day, and day of week.  Multiple criteria sets can be defined.

Selective Call Rejection

Enables a user to define criteria that cause certain incoming calls to be blocked.  If an incoming call meets user-specified criteria, the call is blocked and the caller is informed that the user is not accepting calls.  The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls require blocking.  A criteria set is based on incoming calling line identity, time of day, and day of week.  Multiple criteria sets can be defined.

Sequential Ring

Shared Call Appearance

Allows for incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered.  If one of the phones is already hosting an active call under the line ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the same line ID are blocked.

Certain IP phones can present the following states across their lamps:  idle, progressing, alerting, active, and held.  Certain IP phones can also support the hold/retrieve function, whereby calls on shared lines can be held on one device and retrieved from another registered device.

Example applications of this service include setting up a second line for an executive assistant or creating a hosted key system solution with multiple lines being shared across multiple phones in an office.

Simultaneous Ring

Enables users to have multiple phones ring simultaneously when any calls are received on their Mconnect phone number.  The first phone to be answered is connected.  For example, calls to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his/her desk.

Speed Dial 8

Enables users to dial single digit codes to call up to eight different numbers, such as frequently-dialed numbers or long strings of digits that are hard to remember.

Speed Dial 100

Enables users to dial two-digit codes to call up to 100 frequently-called numbers.  Entry of the two-digit code is preceded by a configurable prefix:  0-9, A-D, *, or # (default).  Users can program the numbers in their directory via the Speed Dial 100 web page in their Mconnect Personal web portal, or directly through their phone using the respective feature access code (*75 default).

Video Add-On

Enables the use of video media in conjunction with regular audio media.  If a user’s primary device does not support video, this service can be used to configure a video-capable device to deliver the video portion of their call.  Mconnect “splits” the multimedia call, directing the audio portion to the primary device and the video portion to the video add-on device.  All services continue to operate as they would for a regular audio call.

Voice Portal Calling

Enables users to make calls from the voice portal, as if making calls from their desk.  Calls are still made on the user’s account but can be made from any phone.

Web Portal Call Logs

A page in the Mconnect Personal Portal provides users with call logs for received, missed, and placed calls.  This service is deployed in conjunction with the Mconnect Call Detail Server.