Mconnect realizes that
VoIP is a new technology to most people.
That is why we have dedicated a few pages to
simple and comprehensive answers to your
questions.
We want you to understand
EVERYTHING, and have made this even easier with
our new chat tool.
If
you would like to chat with our Customer Service
staff, please click on the chat link to the left.
When the icon says 'Chat Online', we'll be happy
to answer your questions! If
the icon says 'Chat Offline', please leave us a
message and we'll get back to you the next
business day.
We pride ourselves in our
customer relations:
Your understanding and
confidence in our VoIP service is of paramount
importance to us! Please don't hesitate to
contact us!
Let's begin:
Connect
You need a high-speed Internet connection - DSL or
Cable. You will also need a router.
What is a router? A
router is a network device that manages the
distribution of data to and from multiple devices on
your home or office network. Since you will want to
use your computer for e-mail or web surfing while
using Mconnect VoIP at the same time, you will
need a router. You have two choices.
-
View
1.
If you already have a
router to which your computer(s) is connected, you
will plug your
Mconnect ATA phone adapter
into one of the other ports. (Select ATA-Phone
Adapter when prompted in
Mconnect's
ordering wizard.)
-
View
2. If you do NOT already have a
router, we will provide an ATA that includes a
router with multiple ports for your computer(s)
and phone(s). (Select ATA/Router Combo when
prompted in
Mconnect's ordering wizard.)
When you sign up for
Mconnect
VoIP service, we will send you a phone adapter that
will allow you to use your broadband data service for
phone service. In order to make the transition
as smooth as possible for our customers, all
Mconnect
devices are shipped pre-configured for your
Mconnect
VoIP account. You won't need to make any
adjustments -- plug-n-play at it's best! Follow
the simple instructions, enclosed with your unit(s),
to install and set up phone service.
View
1. Schematic if you have a router.
ATA - Phone
Adapter
-
Disconnect the
power from all devices on your network. This
includes your cable/DSL modem, router, and
computer(s).
-
Disconnect any
USB cables from the cable/DSL modem if present.
- Connect the
provided network cable from the cable/DSL modem's
Ethernet port to the Internet/WAN port on the
router.
- Connect an
Ethernet cable from the LAN/Ethernet port on the
router to the Ethernet port on the Phone Adapter.
- Connect a
telephone to the PHONE1 port of the Phone Adapter
using a standard phone line (If you ordered a
second/fax line, connect the second phone line to
Phone2.)
- Connect the
appropriate power cable to the Cable/DSL modem.
- Wait about two
minutes for the Cable/DSL modem to boot up before
continuing
- Connect the
appropriate power cable to the router.
- Wait about two
minutes for the router to boot up before
continuing.
- Connect the power
cable provided with the Phone Adapter to the POWER
port on the Phone Adapter.
- Wait at least
five minutes for the Phone Adapter to boot up. The
Phone Adapter's blue status light will blink in
sequence until it has fully connected to the
Mconnect
network.
There may be updates that need to be downloaded
such as new firmware or changes to your features.
Do
not interrupt the configuration process by
unplugging the power or lifting the receiver on
your phone during the startup process.
Interruption of the startup may result in
interruption of service.
Once the Phone
Adapter's blue status light is solid, the Phone
Adapter is ready to use.
Pick up your
telephone receiver and listen for a dial tone. If
you hear a dial tone, you have finished the
installation and can begin making calls.
Connect an
Ethernet cable from the LAN/Ethernet ports on the
router to each of your computers. Power up each
computer. Your Internet connection should work as
it did before you installed the Phone Adapter.
View
2. Schematic if you do NOT have a
router.
ATA / Router Combo
-
Disconnect the
power from all devices on your network. This
includes your cable/DSL modem and computer(s).
- Disconnect and
USB cables from the cable/DSL modem, if present.
- Connect the
provided network cable from the cable/DSL modem's
Ethernet port to the Internet port on the
ATA/Router
- Connect a
telephone to the PHONE1 port of the ATA/Router
using a standard phone line. (If you ordered a
second/fax line, connect the second phone line to
PHONE2 port.)
- Connect the
appropriate power cable to your cable/DSL modem.
- Wait about two
minutes for the cable/DSL modem to boot up before
continuing.
- Connect the power
cable provided with the ATA/Router to the POWER
port on the ATA/Router.
-
Wait at least
five minutes for the ATA/Router to boot up. The
ATA/Router's status light will blink in sequence
until it has fully connected to the
Mconnect
network.
There may be updates that need to be downloaded
such as new firmware or changes to your features.
Do
not interrupt the configuration process by
unplugging the power or lifting the receiver on
your phone during the startup process.
Interruption of the startup may result in
interruption of service. Once the
ATA/Router's status light is off, the ATA Router
is ready to use.
- Pick up your
telephone receiver and listen for a dial tone. If
you hear a dial tone, you have finished the
ATA/Router installation and can begin making
calls.
-
Connect an
Ethernet cable from the numbered Ethernet ports on
the router to each of your computers. Power up
each computer. Your Internet connection should
work as it did before you installed the
ATA/Router.
Does that make sense? It's not as
complicated as it seems!
If you have any questions about the
installation of any VoIP component, please
use our Online Chat feature to ask - see the
top of this page. Chat Online means
we're waiting for your questions. Chat
Offline means we're ready to answer your
questions, so leave us a message and we'll
get right back to you!
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