Select Connect
Max Connect
Voice Connect Plus
Voice Connect
VoIP Phone Installation

 

Mconnect realizes that VoIP is a new technology to most people. That is why we have dedicated a few pages to simple and comprehensive answers to your questions.

We want you to understand EVERYTHING, and have made this even easier with our new chat tool. If you would like to chat with our Customer Service staff, please click on the chat link to the left. When the icon says 'Chat Online', we'll be happy to answer your questions! If the icon says 'Chat Offline', please leave us a message and we'll get back to you the next business day.

We pride ourselves in our customer relations: Your understanding and confidence in our VoIP service is of paramount importance to us! Please don't hesitate to contact us!

Let's begin:


MConnect VoIP service is so easy to set up and activate, you can do it yourself!

View the "How To" Video
 


You need a high-speed Internet connection - DSL or Cable. You will also need a router.

What is a router? A router is a network device that manages the distribution of data to and from multiple devices on your home or office network. Since you will want to use your computer for e-mail or web surfing while using Mconnect VoIP at the same time, you will need a router.  You have two choices.

  • View 1. If you already have a router to which your computer(s) is connected, you will plug your Mconnect ATA phone adapter into one of the other ports. (Select ATA-Phone Adapter when prompted in Mconnect's ordering wizard.)
     
  • View 2. If you do NOT already have a router, we will provide an ATA that includes a router with multiple ports for your computer(s) and phone(s). (Select ATA/Router Combo when prompted in Mconnect's ordering wizard.)

When you sign up for Mconnect VoIP service, we will send you a phone adapter that will allow you to use your broadband data service for phone service.  In order to make the transition as smooth as possible for our customers, all Mconnect devices are shipped pre-configured for your Mconnect VoIP account. You won't need to make any adjustments -- plug-n-play at it's best!  Follow the simple instructions, enclosed with your unit(s), to install and set up phone service.

View 1.  Schematic if you have a router.

    Internet
WWW		    
       
     High-Speed
Cable/DSL Modem

    
Router/Hub
 Analog Telephone Adapter
Back View
LAN and Power Connections

 
Computer
1
 Computer
2
     Font View Telephone
Connections
       
        Telephone 1  /  Telephone 2
(Second Phone Optional)

ATA - Phone Adapter

  1. Disconnect the power from all devices on your network. This includes your cable/DSL modem, router, and computer(s).
  2. Disconnect any USB cables from the cable/DSL modem if present.
  3. Connect the provided network cable from the cable/DSL modem's Ethernet port to the Internet/WAN port on the router.
  4. Connect an Ethernet cable from the LAN/Ethernet port on the router to the Ethernet port on the Phone Adapter.
  5. Connect a telephone to the PHONE1 port of the Phone Adapter using a standard phone line (If you ordered a second/fax line, connect the second phone line to Phone2.)
  6. Connect the appropriate power cable to the Cable/DSL modem.
  7. Wait about two minutes for the Cable/DSL modem to boot up before continuing
  8. Connect the appropriate power cable to the router.
  9. Wait about two minutes for the router to boot up before continuing.
  10. Connect the power cable provided with the Phone Adapter to the POWER port on the Phone Adapter.
  11. Wait at least five minutes for the Phone Adapter to boot up. The Phone Adapter's blue status light will blink in sequence until it has fully connected to the
Mconnect network. There may be updates that need to be downloaded such as new firmware or changes to your features. Do not interrupt the configuration process by unplugging the power or lifting the receiver on your phone during the startup process. Interruption of the startup may result in interruption of service.
  • Once the Phone Adapter's blue status light is solid, the Phone Adapter is ready to use.
  • Pick up your telephone receiver and listen for a dial tone. If you hear a dial tone, you have finished the installation and can begin making calls.
  • Connect an Ethernet cable from the LAN/Ethernet ports on the router to each of your computers. Power up each computer. Your Internet connection should work as it did before you installed the Phone Adapter.

     

    View 2.  Schematic if you do NOT have a router.

        Internet
    WWW    		    
           
        High-Speed
    Cable/DSL Modem

    		    
    ATA/Router Combo
    Computer
    1
    		 Computer
    2
    		    
    Telephone 1
    Telephone 2

    (Second Phone
    Optional)
             

     

    ATA / Router Combo

    1. Disconnect the power from all devices on your network. This includes your cable/DSL modem and computer(s).

    2. Disconnect and USB cables from the cable/DSL modem, if present.
    3. Connect the provided network cable from the cable/DSL modem's Ethernet port to the Internet port on the ATA/Router
    4. Connect a telephone to the PHONE1 port of the ATA/Router using a standard phone line. (If you ordered a second/fax line, connect the second phone line to PHONE2 port.)
    5. Connect the appropriate power cable to your cable/DSL modem.
    6. Wait about two minutes for the cable/DSL modem to boot up before continuing.
    7. Connect the power cable provided with the ATA/Router to the POWER port on the ATA/Router.
    8. Wait at least five minutes for the ATA/Router to boot up. The ATA/Router's status light will blink in sequence until it has fully connected to the Mconnect network. There may be updates that need to be downloaded such as new firmware or changes to your features. Do not interrupt the configuration process by unplugging the power or lifting the receiver on your phone during the startup process. Interruption of the startup may result in interruption of service. Once the ATA/Router's status light is off, the ATA Router is ready to use.
    9. Pick up your telephone receiver and listen for a dial tone. If you hear a dial tone, you have finished the ATA/Router installation and can begin making calls.
      10.
    10. Connect an Ethernet cable from the numbered Ethernet ports on the router to each of your computers. Power up each computer. Your Internet connection should work as it did before you installed the ATA/Router.
    Does that make sense? It's not as complicated as it seems!

    If you have any questions about the installation of any VoIP component, please use our Online Chat feature to ask - see the top of this page. Chat Online means we're waiting for your questions. Chat Offline means we're ready to answer your questions, so leave us a message and we'll get right back to you!
    		•
     
    Back to Top
    Contact Us   |   Privacy   |   Terms and Conditions   |   Sitemap



      Subscribe in a reader

    Mconnect, Inc.
    1076 Florida Central Pkwy.
    Longwood, FL 32750


    Telephone: 407-331-0406 | Toll free: 877-744-8647 | Fax: 407-339-0204
     
    Visit Mconnect's Parent Company, Multicom, at     www.multicominc.com

    © 2005-2008 Mconnect, Inc.  All rights reserved.
    ______________________________________________________________


    Mconnect® - Next Level VoIP phone service allows residential and business customers to utilize their high speed, broadband internet connection to make and receive phone calls by using Voice over IP (VoIP) technology.  This is accomplished by connecting their cable or DSL modem to our ATA/Router and then using an ordinary telephone or softphone.  Mconnect takes pride in it's ability to offer affordable, full-featured, unlimited* calling nationwide due to it's fully redundant, private, fiber optic network.  This network transports signals across POP's (Points of Presence) located strategically across the United States.  Visit www.multicominc.com to find out more about Mconnect's parent company, Multicom, Inc.


    *Restrictions apply to Unlimited Plan.  Read the     Terms and Conditions for more information.