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VoIP FAQ's

VoIP Phone Installation

Mconnect realizes that VoIP is a new technology to most people. That is why we have dedicated a few pages to simple and comprehensive answers to your questions.

We pride ourselves in our customer relations: Your understanding and confidence in our VoIP service is of paramount importance to us! Please don't hesitate to contact us!

Let's begin:


Mconnect VoIP service is so easy to set up and activate, you can do it yourself!

You need a high-speed Internet connection - DSL or Cable. You will also need a router.

What is a router? A router is a network device that manages the distribution of data to and from multiple devices on your home or office network. Since you will want to use your computer for e-mail or web surfing while using Mconnect VoIP at the same time, you will need a router. You have two choices.

  • View 1. If you already have a router to which your computer(s) is connected, you will plug your Mconnect ATA phone adapter into one of the other ports. (Select ATA-Phone Adapter when prompted in Mconnect's ordering wizard.)

  • View 2. If you do NOT already have a router, we will provide an ATA that includes a router with multiple ports for your computer(s) and phone(s). (Select ATA/Router Combo when prompted in Mconnect's ordering wizard.)

When you sign up for Mconnect VoIP service, we will send you a phone adapter that will allow you to use your broadband data service for phone service. In order to make the transition as smooth as possible for our customers, all Mconnect devices are shipped pre-configured for your Mconnect VoIP account. You won't need to make any adjustments -- plug-n-play at it's best! Follow the simple instructions, enclosed with your unit(s), to install and set up phone service.

View 1. Schematic if you have a router.

   

Internet

   
       
   

High-Speed
Cable/DSL Modem

   

Router/Hub

Analog
Telephone Adapter

Computer
1

Computer
2

   
       

Telephone 1/
Telephone 2
(Second Phone
Optional)

ATA - Phone Adapter

  1. Disconnect the power from all devices on your network. This includes your cable/DSL modem, router, and computer(s).

  2. Disconnect any USB cables from the cable/DSL modem if present.

  3. Connect the provided network cable from the cable/DSL modem's Ethernet port to the Internet/WAN port on the router.

  4. Connect an Ethernet cable from the LAN/Ethernet port on the router to the Ethernet port on the Phone Adapter.

  5. Connect a telephone to the PHONE1 port of the Phone Adapter using a standard phone line (If you ordered a second/fax line, connect the second phone line to Phone2.)

  6. Connect the appropriate power cable to the Cable/DSL modem.

  7. Wait about two minutes for the Cable/DSL modem to boot up before continuing

  8. Connect the appropriate power cable to the router.

  9. Wait about two minutes for the router to boot up before continuing.

  10. Connect the power cable provided with the Phone Adapter to the POWER port on the Phone Adapter.
  • Wait at least five minutes for the Phone Adapter to boot up. The Phone Adapter's blue status light will blink in sequence until it has fully connected to the Mconnect network. There may be updates that need to be downloaded such as new firmware or changes to your features. Do not interrupt the configuration process by unplugging the power or lifting the receiver on your phone during the startup process. Interruption of the startup may result in interruption of service.
  • Once the Phone Adapter's blue status light is solid, the Phone Adapter is ready to use.
  • Pick up your telephone receiver and listen for a dial tone. If you hear a dial tone, you have finished the installation and can begin making calls.
  • Connect an Ethernet cable from the LAN/Ethernet ports on the router to each of your computers. Power up each computer. Your Internet connection should work as it did before you installed the Phone Adapter.

View 2. Schematic if you do NOT have a router.


   

Internet

   
       
   

High-Speed
Cable/DSL Modem

   

ATA/Router Combo

Computer
1

Computer
2

 

Telephone
1

Telephone
2

Second Phone
Optional)

         

 

ATA / Router Combo

  1. Disconnect the power from all devices on your network. This includes your cable/DSL modem and computer(s).

  2. Disconnect any USB cables from the cable/DSL modem, if present.

  3. Connect the provided network cable from the cable/DSL modem's Ethernet port to the Internet port on the ATA/Router

  4. Connect a telephone to the PHONE1 port of the ATA/Router using a standard phone line. (If you ordered a second/fax line, connect the second phone line to PHONE2 port.)

  5. Connect the appropriate power cable to your cable/DSL modem.

  6. Wait about two minutes for the cable/DSL modem to boot up before continuing.

  7. Connect the power cable provided with the ATA/Router to the POWER port on the ATA/Router.
  • Wait at least five minutes for the ATA/Router to boot up. The ATA/Router's status light will blink in sequence until it has fully connected to the Mconnect network. There may be updates that need to be downloaded such as new firmware or changes to your features. Do not interrupt the configuration process by unplugging the power or lifting the receiver on your phone during the startup process. Interruption of the startup may result in interruption of service.
  • Once the ATA/Router's status light is off, the ATA Router is ready to use.
  • Pick up your telephone receiver and listen for a dial tone. If you hear a dial tone, you have finished the ATA/Router installation and can begin making calls.
  • Connect an Ethernet cable from the numbered Ethernet ports on the router to each of your computers. Power up each computer. Your Internet connection should work as it did before you installed the ATA/Router.
 
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